Home > Solutions

Solutions by Role

First Contact provides training and services for the HP Software portfolio. For your convenience, we’ve organized the HP solutions by department and provided descriptions for each as well as related product information.


  • IT Management
  • Quality Assurance
  • IT Operations

HP Project And Portfolio Management Center

View Course Schedule

HP Project And Portfolio Management is a multi-module platform that allows IT managers and executives to run IT more effectively.

Among the PPM Center modules are: Portfolio Management, Financial Management, Program Management, Project Management, Demand Management, Deployment Management, Resource Management, and Time Management.

Link to HP Project And Portfolio Management Center website

HP Portfolio Management

View Course Schedule

HP Portfolio Management module brings real-time visibility to IT status to better manage your portfolio and deliver complex programs on time and on budget. Portfolio management allows executives to model “what if” scenarios to assess the impact of projects or applications on the broader portfolio and make better strategic decisions.

Link to HP Portfolio Management website

HP Financial Management

Request Custom Course

HP Financial Management module provides real-time visibility to IT financial performance and allows executives to define and manage budgets, track expected versus realized benefits and earned value. Multiple currencies are also supported to provide comprehensive insight across the organization.

Link to HP Financial Management wesite

HP Program Management

Request Custom Course

HP Program Management module provides real-time visibility to project and program stakeholders by showing project health, outstanding tasks and issues. From program inception and initiation to scope management, resource management, issue management and status reporting, HP Program Management allows teams to work more effectively and be better aligned to the business.

Link to HP Program Management website

HP Demand Management

View Course Schedule

HP Demand Management module provides real-time visibility and management to IT requests. With proper visibility and control over IT demand, managers can ensure that prioritization is done correctly and allows IT to function more effectively with fewer interruptions and better alignment to business priorities.

Link to HP Demand Management website

HP Deployment Management

View Course Schedule

HP Deployment Management module allows IT to automate the migration and deployment of application changes. By moving from a manual, error-prone process to an automated, predictable process, costs and risks can be reduced. HP Deployment management automates the change management process for enterprise applications using defined workflows with enforceable security.

Link to HP Deployment Management website

HP Project Management

Request Custom Course

HP Project Management module allows IT managers to reduce project complexity and accelerate project delivery. By combining the features of traditional project-management tools with process-based task workflows, HP Project Management allows the organization to leverage best practices and deliver on time and on budget.

Link to HP Project Management website

HP Resource Management

Request Custom Course

HP Resource Management module allows IT to manage resource groups, skill sets and resource supply to effectively manage resource allocation and put the right people on the right projects. By integrating resource management with IT requests through other PPM modules, IT can ensure that resources are always aligned with IT and business priorities.

Link to HP Resource Management website

HP Time Management

Request Custom Course

HP Time Management module allows IT to streamline time reporting against demand. By better tracking where resources are spending their time, managers can ensure that priority is given to those tasks and projects that are aligned to the overall business goals and that the time expended is fully accounted for.

Link to HP Time Management website

HP Quality Center

View Course Schedule

HP Quality Center allows teams to centralize and manage testing processes, assets and workflows. The solution organizes project releases, requirements, test plans, execution results and defect management in a central repository and provides dashboard and reporting capabilities for visibility to project status.

HP Quality Center works with other solutions such as Quicktest Professional, LoadRunner, HP Service Test and can also manage manual testing processes.

Link to HP Quality Center website

HP QuickTest Professional

View Course Schedule

HP Quicktest Professional allows QA staff to create reusable, repeatable automated tests. With Quicktest Professional’s broad application support, testers can create tests and test frameworks to reduce the cost of testing, catch defects earlier, and improve application quality.

HP Quicktest Professional works with HP Quality Center and can be leveraged with HP Business Process Testing to create keyword-driven testing frameworks within Quality Center.

Link to HP QuickTest Professional website

HP Service Test

Request Custom Course

HP Service Test that simplifies and accelerates the testing of SOA services.  QA staff can create automated tests that test SOAP, web services over HTTP,  web services over JMS and MQ. 

HP Service Test works with Quality Center using the HP Service Test Management add-on for HP Quality Center.  HP Service Test scripts can be executed within LoadRunner performance test scenarios using the SOA plug-in for LoadRunner.

Link to HP Service Test website

HP Business Process Testing

View Course Schedule

HP Business Process Testing allows QA staff and business analysts to develop keyword-driven test frameworks. Staff can build complex test cases from reusable components, speeding test development and lowering maintenance.  HP also offers BPT solution kits for SAP and Oracle applications modules which are pre-packaged components which can be customized to a clients’ unique implementation of their ERP or CRM package.

HP Business Process testing requires HP Quality Center.  HP Business Process Testing works with Quicktest Professional for creating automated keyword driven tests within Quality Center.

Link to HP Business Process Testing website

HP LoadRunner

View Course Schedule

HP LoadRunner allows performance engineers to create real-world testing conditions in the lab and identify performance bottlenecks before applications or changes are implemented. With LoadRunner’s advanced capabilities and diagnostics, teams can work collaboratively to understand system capacity and optimize the performance.

HP LoadRunner works with other solutions such as HP Diagnostics. HP LoadRunner scripts can also be used with HP Business Availability Center’s End-User Monitoring solutions.

Link to HP LoadRunner website

HP SiteScope

View Course Schedule

HP SiteScope is an agentless server monitoring solution for LoadRunner and Business Availability Center, supporting dozens of web servers, application servers and database server types and protocols.  HP SiteScope can also be used in a standalone mode to provide server monitoring, alerting and notification services to IT operations and is available with an optional fail-over module which ensures 24 x 7 monitoring in the toughest of conditions.

Link to HP SiteScope website

HP Diagnostics

View Course Schedule

HP Diagnostics is an application-server monitoring technology for J2EE and .NET applications.  With HP Diagnostics, LoadRunner performance engineers or BAC operations staff can quickly see a breakdown of transaction performance down to code level to identify problematic code and memory leaks. With its advanced analysis capabilities, Diagnostics allows the user to follow transaction chain of calls even for distributed transactions, and integrates the results with LoadRunner and BAC transactions for true drill-down analysis.

HP Diagnostics works with HP LoadRunner and HP Business Availability Center.

Link to HP Diagnostics website

HP Business Availability Center

View Course Schedule

HP Business Availability Center is a multi-component platform which allows IT operations to proactively monitor applications in production and respond quickly to triage performance issues to resolve issues. 

Among the Business Availability Center modules are:  End-User Monitoring, Real-User Monitoring, SiteScope, Service Level Management, and Diagnostics.

Business Availability Center contains HP’s universal CMDB repository and works with HP Discovery and Dependency Mapping solution to integrate system maps with transaction data for faster problem triage and resolution.

Link to HP Business Availabilty Center website

HP Diagnostics

View Course Schedule

HP Diagnostics is an application-server monitoring technology for J2EE and .NET applications.  With HP Diagnostics, LoadRunner performance engineers or BAC operations staff can quickly see a breakdown of transaction performance down to code level to identify problematic code and memory leaks. With its advanced analysis capabilities, Diagnostics allows the user to follow transaction chain of calls even for distributed transactions, and integrates the results with LoadRunner and BAC transactions for true drill-down analysis.

HP Diagnostics works with HP LoadRunner and HP Business Availability Center.

Link to HP Diagnostics website

HP SiteScope

View Course Schedule

HP SiteScope is an agentless server monitoring solution for LoadRunner and Business Availability Center, supporting dozens of web servers, application servers and database server types and protocols.  HP SiteScope can also be used in a standalone mode to provide server monitoring, alerting and notification services to IT operations and is available with an optional fail-over module which ensures 24 x 7 monitoring in the toughest of conditions.

Link to HP SiteScope website

HP End User Monitoring

Request Custom Course

HP End User Monitoring is a Business Availability Center module which allows IT operations to proactively monitor business transactions 24 x 7.  Operations teams can monitor business transactions and be notified before users begin complaining about performance, or before system issues become widespread. With BAC’s drill-down capabilities, operators can quickly assess whether performance issues are result of transient problems, or due to infrastructure / ISP issues, or whether they are at the application level. 

When combined with SiteScope, Diagnostics and UCMDB information can allow operators to rapidly isolate suspected root causes and escalate to the right team to investigate.

Link to HP End User Monitoring website

HP Service Level Management

Request Custom Course

HP Service Level Management is a Business Availability Center module which allows reporting of application and server performance against target SLAs using feeds from HP End-User, Real User, HP Diagnostics and SiteScope.

Link to HP Service Level Management website

HP Real User Monitoring

Request Custom Course

HP Real User Monitoring is a Business Availability Center module which allows IT operations to monitor real-user transactions 24 x 7. Unlike the HP End User Monitoring module, which uses LoadRunner scripts to inject transactions to be monitored – whether there is real user traffic happening or not – HP Real User Monitor is a passive monitoring system which captures all or selected real user traffic coming into the system and provides additional insight into system and network performance.

Link to HP Real User Monitoring website

HP Universal CMDB

View Course Schedule

HP Universal CMDB (Configuration Management Data Base) is a repository for maintaining the IT service configuration view, and maps infrastructure and application components to one another. When combined with Business Availability Center modules, the UCMDB allows operators to not only identify performance issues in production, but quickly understand the application components and CIs that are related to the problem.  This speeds triage and problem identification and resolution.

HP Business Availability Center is packaged with HP UCMDB. UCMDB works with HP Discovery and Dependency Mapping solution which allows scanning to populate the UCMDB repository as well as identify changes and change impacts.

Link to HP Universal CMDB website

HP Discovery And Dependency Mapping

Request Custom Course

HP DDM (Discovery And Dependency Mapping) is a solution for automatically discovering IT infrastructure configuration items (CIs) from Layer 2 to Layer 7 of the OSI model, as well as device and application-specific information. DDM also allows mapping of CIs to create a complete picture of the relationships between infrastructure and application components. With its advanced capabilities, DDM can also discover changes that have happened in a configuration, and can also be used to examine the potential impact of planned changes.

Link to HP Discovery And Dependency Mapping website