First Contact Software Consultants, Inc.

BSM220 - Business Service Management 9.x Advanced

5.0 days
$3,750.00

Course Outline


This advanced, modularized, instructor-led course is designed for technically experienced Business Service Management (BSM) 9.x administrators and support personnel. It covers advanced concepts, principles, methodologies, and hands-on configuration of the HP BSM software and solutions. In addition, this training will provide an opportunity for BSM administrators to learn how to extend the value of their current implementation of HP's Application Performance Management enterprise software management solution.

The hands-on lab exercises in this course use Business Service Management version 9.22. Note that the length of this course can be from 2 to 5 days, depending on which modules are selected for presentation.

Software Version: 9.22

LocationStart DateClass PriceRegistration Link
Classes are available on an on-demand basis. Please contact us for availability.

BSM120 - Application Performance Management 9.x Essentials

5.0 days
$3,750.00

Course Outline


This five-day, instructor-led classroom staining offers technical personnel the opportunity to learn and experience managing the Application Performance Management (APM) side of Business Service management (BSM) 9.2. This course is designed for individuals who are responsible for the performance and availability aspects of mission-critical applications and for the configuration and administration of BSM.

The hands-on lab exercises in this course use BSM version 9.2.

SOFTWARE VERSIONS: 9.0 - 9.2

LocationStart DateClass PriceRegistration Link
Classes are available on an on-demand basis. Please contact us for availability.

UCMDB120 - Universal CMDB 10.x Essentials

5.0 days
$3,750.00

Course Outline


This course is designed to provide an understanding of the fundamental concepts and applications of the HP Universal Configuration Management Database (UCMDB). Participants learn visualization and mapping techniques to build business service views, implement change tracking, perform impact analysis and enrichment of topology data and reporting. This course also covers UCMDB Browser and UCMDB Configuration Manager (CM), which provide different end-user perspectives to analyze and consume UCMDB data. The discussions and scenario-based exercises reinforce skills to optimize business outcomes through the efficient use of the HP UCMDB, UCMDB CM, and UCMDB Browser.

The hands-on lab environment uses UCMDB version 10.0x.

Software Version:10.x

LocationStart DateClass PriceRegistration Link
Classes are available on an on-demand basis. Please contact us for availability.

SS120 - SiteScope 11.x Essentials

5.0 days
$3,750.00

Course Outline


This course provides the technical knowledge and skills needed to manage and monitor an IT infrastructure with the help of the HP SiteScope product. Students gain practical experience using SiteScope to design and configure an extensive set of monitoring assets, proactive alerts, and reports. In addition, the course describes best practices and administrative techniques fundamental to the successful use of SiteScope. Participants become familiar with SiteScope deployment and implementation processes with an emphasis on advanced product administration and configuration skills. The topics included in the course are reinforced through intensive lab exercises and hands-on activities. The hands-on lab exercises use version 11.20 of SiteScope.

This course is designed for users who have working experience with Business Service Management.

SOFTWARE VERSIONS: 11.0 - 11.2

LocationStart DateClass PriceRegistration Link
Classes are available on an on-demand basis. Please contact us for availability.

RUM120 - Real User Monitor 9.x Essentials Workshop

3.0 days
$2,250.00

Course Outline


This intermediate, virtual, and instructor-led classroom training offers technical personnel who are new to Real User Monitor (RUM) 9.1 the opportunity to develop hands-on experience in applying the fundamental concepts, principles, and methodologies for managing the administration and configuration aspects of this enterprise software performance monitoring and service management solution. This course is recommended for individuals who are responsible for providing operational visibility into the performance and availability aspects of mission-critical applications. The hands-on labs for this class use version 9.1 of the RUM application.

This course is designed for users who have working experience with Business Service Management (BSM).

This course covers Software versions 9.0 and 9.1.

The hands-on labs for this class use version 9.1 of the RUM application.

LocationStart DateClass PriceRegistration Link
Classes are available on an on-demand basis. Please contact us for availability.

BSM160 - Application Performance Management 9.x for Operators

2.0 days
$1,500.00

Course Outline


This two-day, entry-level, instructor-led classroom training offers business operators and end users, who are new to HP Business Service Management (BSM) 9.2, the opportunity to develop hands-on experience in applying the fundamental concepts, principles, and methodologies for managing the Application Performance Management (APM) components of BSM. This course is recommended for individuals who are responsible for providing operational visibility into the performance and availability of mission-critical applications.

The hands-on lab exercises in this course use Business Service Management version 9.2.

LocationStart DateClass PriceRegistration Link
Classes are available on an on-demand basis. Please contact us for availability.

Universal CMDB 9.0 Boot Camp

2.0 days plus 12.00 hours pre-course work
$1,500.00

No Minimum Enrollment!


First Contact Software Consultants is proud to present another in our Signature Boot Camp series: Universal Configuration Management Database (V9) 2-day Fundamentals Course.

The First Contact Signature Boot Camp series of courses are specifically tailored for power users who are quick learners and want to be able to pick up application fundamentals and get practical application experience in the minimum amount of time away from work. This course has the full benefit and content of the traditional 5-day course in a 2-day accelerated package. Pre-course work will be provided to cover the concepts allowing the student to learn at their own pace and the classroom time focuses on hands-on training with more 70% lab work. These are structured as a "real-life" case-study approach focused on teaching and applying the skills actually being used in today's workplace.

This course covers the main functionality of HP's uCMDB V9 specifically tailored for power users who would like to learn how to use the software to effectively manage their IT infrastructure and populate and maintain their uCMDB. Students will be given the training required to set up and administer the main uCMDB components including IT Universe, Configuration Items, CITs, Relationships, Views, TQLs, Modeling Studio, Discovery & Dependency Mapping, Correlations, Reporting and Enrichment.

LocationStart DateClass PriceRegistration Link
Classes are available on an on-demand basis. Please contact us for availability.

SiteScope 11 Boot Camp

2.0 days
$1,500.00

No Minimum Enrollment!


This course covers the main functionality of HP's SiteScope V11 specifically tailored for power users who would like to learn how to effectively monitor their IT infrastructure. Students will be given the technical knowledge and skills needed to manage and monitor their IT infrastructure by designing and configuring an extensive set of monitoring assets, proactive alerts and reports, as well as utilize best practices and administrative techniques fundamental to the successful use of SiteScope.

LocationStart DateClass PriceRegistration Link
Classes are available on an on-demand basis. Please contact us for availability.

BSM 9 Boot Camp

2.0 days
$1,500.00

No Minimum Enrollment!


This course covers the main functionality of HP's Business Services Management V9 (formerly Business Availability Center) specifically tailored for power users who would like to learn how to use the software to effectively monitor and manage their IT infrastructure. Students will be given then training required to set up and administer the main BAC components including BPM, VuGen, RUM, SiteScope, uCMDB, modeling studio, Discovery & Dependency Mapping, SLAs and reporting and alerts.

LocationStart DateClass PriceRegistration Link
Classes are available on an on-demand basis. Please contact us for availability.


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