Automated Testing Case Study
Challenge: A large telecommunications company was losing credibility and its new products were delayed in going to market. End users were discovering a large number of defects in its various applications.
Solution: First Contact implemented Mercury Quality Center to improve quality and production.
Result: Immediate reduction in defects and the number continued to decline over the course of a year, resulting in:
- 1300% improvement in application quality
- 40% reduction in time to market within 12 months
- 70% improvement in production performance